Refund Policy

At havaianasmall.com, we are committed to providing a positive shopping experience for every customer. We understand that sometimes orders may not meet expectations, and we strive to make the refund process clear, fair, and efficient.

This Refund Policy explains how refunds, returns, and exchanges are handled, including eligibility, procedures, timelines, and support. By placing an order on our website, you acknowledge and agree to the terms outlined here.

If you have questions regarding refunds or returns, please contact us at:

Email: press@havaianasmall.com

Our goal is to ensure that every customer can shop with confidence, knowing that any concerns about purchases will be addressed promptly.

Our Refund Commitment

We strive to make shopping at havaianasmall.com simple, convenient, and risk-free.

Our refund policy reflects our commitment to customer satisfaction:

  • 60-day return window: Return eligible items within 60 days of receipt.
  • Free returns: No fees or shipping charges for eligible returns.
  • Quick refunds: Refunds are processed within 5–10 business days after receiving returned items.
  • Full transparency: Clear instructions for initiating returns and tracking the refund process.
  • Friendly support: Assistance is available for any questions about returns, eligibility, or status.

Our policy is designed to give customers confidence that their satisfaction is our priority.

Refund Eligibility

To be eligible for a refund, items must meet the following criteria:

  1. Purchased from havaianasmall.com
    Only items bought directly from our website are eligible for returns and refunds.
  2. Within 60 days of delivery
    Returns requested after the 60-day period may not be accepted.
  3. In original condition
    Products must be unused, unwashed, and in the original packaging with tags attached.
  4. Proof of purchase
    A valid order number and receipt are required to process a return or refund.
  5. Exclusions
    Certain items may not be eligible for return due to hygiene, safety, or limited-sale considerations. Any exclusions will be clearly stated on the product page.

Return Process

To initiate a return, follow these steps:

  1. Contact Us
    Email press@havaianasmall.com with your order number and details of the items you wish to return. Include a brief explanation of why you are requesting a return.
  2. Receive Return Instructions
    Our customer support team will provide detailed instructions for returning your items. This may include a prepaid shipping label and packaging guidance.
  3. Prepare Your Package
    • Use the original packaging whenever possible.
    • Include all original accessories, tags, and documentation.
    • Securely seal the package to prevent damage during transit.
  4. Ship the Item
    Return the item using the shipping label provided. We cover shipping costs for eligible returns.
  5. Track the Return
    Customers are encouraged to keep tracking numbers and monitor the return shipment. This ensures timely processing and provides a record of delivery.

Refund Timeline

Refunds are processed promptly once returned items are received and inspected.

  1. Inspection
    Our team reviews the returned items to confirm they meet eligibility criteria.
  2. Refund Approval
    Once approved, a refund is issued using the original payment method.
  3. Processing Time
    Refunds typically appear within 5–10 business days after the item is received and approved.
  4. Currency
    All refunds are processed in USD.
  5. Partial Refunds
    In some cases, partial refunds may be granted for items that are damaged, missing parts, or not in original condition.

Exchanges

Currently, havaianasmall.com focuses on refunds rather than direct exchanges.

Customers seeking a different size, color, or style may:

  1. Return the original item following the process above.
  2. Place a new order for the desired product.

This approach ensures clarity and efficient handling of all returns.

Non-Eligible Items

Certain situations may make items ineligible for a refund:

  • Items purchased from third-party sellers
  • Items not in original condition
  • Items without tags or packaging
  • Returns requested after 60 days
  • Any product explicitly labeled as final sale or non-returnable

In these cases, our team will provide guidance, but a refund cannot be guaranteed.

Damaged or Defective Items

If your order arrives damaged, defective, or does not match the product description:

  1. Contact press@havaianasmall.com immediately.
  2. Include photos of the item, packaging, and any visible defects.
  3. We will review the information and provide instructions for a free replacement or refund.

We strive to resolve these issues quickly to maintain your satisfaction and confidence.

Lost Returns

For any return shipment that is lost during transit:

  • We recommend using tracked shipping methods.
  • Keep your tracking number until the return is processed.
  • If a return is lost in transit, contact us immediately. We will review the case and provide guidance.

Partial Refunds

Partial refunds may be issued if:

  • Items are returned damaged or used
  • Original packaging is missing
  • Some accessories are missing
  • Customer-requested modifications are not reversible

Partial refunds are determined on a case-by-case basis to maintain fairness for both the customer and havaianasmall.com.

Refund Method

Refunds are issued to the original payment method used for purchase, such as:

  • Credit or debit cards
  • PayPal or other digital payment systems
  • Store credits, if applicable

Please note that depending on your bank or payment provider, additional processing times may occur beyond our standard 5–10 business days.

Communication During Refund

We value clear communication and transparency:

  • Customers will receive confirmation once a return is received.
  • Updates will be provided for refund approval and processing.
  • Any issues with eligibility or item condition will be communicated promptly.

Free Returns

All eligible returns are free of charge.

  • A prepaid shipping label will be provided when required.
  • Customers are not responsible for any return shipping costs within the refund window.

This policy ensures that returning an item is as simple and risk-free as possible.

Policy Updates

havaianasmall.com reserves the right to modify this Refund Policy at any time.

  • Changes may reflect operational updates, seasonal considerations, or improvements to the return process.
  • Updated versions will be posted on the website and effective immediately.
  • Customers are encouraged to review the Refund Policy periodically.

Customer Support

If you have any questions regarding returns, refunds, or eligibility:

Email: press@havaianasmall.com

Our customer support team is available to:

  • Provide return instructions
  • Assist with tracking return shipments
  • Clarify refund eligibility
  • Resolve issues promptly and professionally

We are committed to providing a smooth and positive experience for all customers.

Summary

Key Points to Remember:

  • Return Window: 60 days from delivery
  • Refund Processing: 5–10 business days
  • Free Returns: Covered by us
  • Currency: USD
  • Global Shipping: Applies to all customers

By shopping with havaianasmall.com, you can have confidence that if you are not fully satisfied, the refund process is straightforward, fair, and designed to give you peace of mind.

Email for Assistance: press@havaianasmall.com

Shopping with us is risk-free, convenient, and customer-focused. We value your trust and look forward to providing you with great products, excellent service, and seamless refunds whenever needed.